Everything the platform
can do

LLM agents with system prompts, personas, temperature and reasoning effort (thinking) levels.

Create prompt versions, view history and set the active version per agent.

Schema constrained, machine readable agent responses.

Move an agent between providers and models without rebuilding it.

Token by token delivery with live progress steps.

Token usage, cost and usage metrics per agent.

Inspect every agent turn with token counts, trace details and trace analysis.

Flag anomalous conversations for human review and push them to a test suite or dataset.

Try any agent instantly, plus evaluation through test suites.

Describe a use case and generate a complete bot with agents, flows, guardrails and knowledge suggestions.

Suggested example questions per agent.

OpenAI, Azure OpenAI, Anthropic Claude, Google Gemini and Gemma, Meta Llama, Mistral, Microsoft Phi, Alibaba Qwen, DeepSeek, GPT-OSS, Hugging Face, Humain, Fanar and OpenRouter.

Connect any external OpenAI compatible LLM with your own credentials.

Route to EU or UAE regions for data residency.

Automatic reasoning effort tuning and extended timeouts for deep research models.

Expensive models stay visible but disabled per plan, so you always see what is available.

OpenAI, Google, Nomic and OpenRouter embeddings.

Ground answers in uploaded documents and crawled websites.

PDF, DOCX, PPTX, XLSX, CSV, JSON, Markdown, TXT, SVG, images and Outlook .msg email files.

Crawl pages and subpages, recrawl and review extracted content with an LLM based crawler.

Upload, preview, version control and revert documents centrally.

Configurable chunk size and overlap with one click retraining.

Dense vector search combined with lexical BM25 and result deduplication.

PostgreSQL pgvector and file based HNSW indexes.

Register SQL databases (PostgreSQL, SQLite) that agents can query directly.

Ingest incoming email via a dedicated tenant email address.

Drag and drop BPMN style canvas with zoom, undo and redo.

Click to append menu, copy and paste across flows and sessions, live validation.

Subflows, functions and agents referenced from any flow.

Revert to versions; separate publish to Test and Live, each with its own permission.

Export and import whole flows; collaborative lock against concurrent edits.

Character limits and media support flagged per channel while designing.

One flow holds localized content for every bot language.

See variables, block outputs and usage statistics on the canvas.

Message, question (sensitive flag and DTMF), options, rating, random answer, dictionary, image or GIF, video, attachments, unexpected answer, multiple entity check and adaptive cards.

Set variable or object, replace, calculation, counter, delay, validation, recognize intent, get history, statistics, send email, translation, language detection, redirect call, handover, auth, PIN change and complaint.

Equals, exists, math comparator, in set, contains, is of type, is an entity, is canonical, is similar, which channel, check user, regex and conversation language.

Agent (LLM) block, custom function block, trigger workflow block and reusable subflow block.

Intents, entities, utterances, patterns and closed lists with training and publishing.

Microsoft CLU, Google Dialogflow, IBM Watson Assistant, Meta Wit.ai and LLM based recognition.

Import intents and entities in bulk, or create intents directly from analytics data.

Measure NLU performance with automated testing and nightly retraining.

Track unrecognized utterances and unexpected answers for continuous improvement.

Agentic workflows with an agent loop that calls tools autonomously.

Instructions, configuration, validation check and activate or deactivate toggle.

Run analytics, a full audit trail per run and downloadable run data.

Deferred, condition triggered tasks (do X when Y) with scheduled rechecks, expiry and dry run mode.

Confirmation for agentic actions above a configurable threshold, with approve and reject controls.

Control which tools an autonomous agent may use.

Start workflows from dialog flows, on a schedule, or via API tokens.

Web search (Exa, Google), Wikipedia, web browsing, image generation (DALL-E), image search, file generation, RAG retrieval, SQL querying, payment links and handover.

Connect external MCP servers (SSE or HTTP) and expose their tools to agents, with defaults for HubSpot and Notion.

HubSpot, Freshdesk, Zoho, Notion, Moneybird, Dynamics 365, Office 365, OneDrive, Power BI, SharePoint and Teams.

Salesforce, SAP, ServiceNow, Workday, Zendesk, Oracle, Jira, Snowflake, Databricks, UiPath, DocuSign, Okta, Slack, Google Workspace and many more.

Per system OAuth for Notion, HubSpot, Zoho and generic providers.

REST, SQL and custom code in an isolated JavaScript sandbox, with versioning, publishing and global functions.

Payment provider webhooks, incoming email webhook and ElevenLabs webhook.

Drop the web widget into any WordPress site.

Embeddable, snippet based chat widget for any website.

Two way messaging via the Meta Cloud API and via Twilio.

Text conversations over Twilio SMS.

Twilio Voice with real time streaming STT and TTS, OpenAI Realtime pipeline, call transfer and DTMF input.

Teams channel via Bot Framework and DirectLine.

Messaging on Slack, Telegram and Facebook Messenger.

Inbound and outbound email conversations.

Voice skills for Amazon Alexa and Google Assistant.

Photorealistic 3D avatar channel streamed to the browser.

Programmatic channels to drive conversations from any application.

In platform preview and a shareable external link, switchable between bubble, mobile, WhatsApp and digital human.

Salesforce, Freshdesk and Zoho SalesIQ as conversation channels.

Typing indicator and live progress steps.

Automatic voice detection, start and stop, and push to talk microphone modes.

Streaming audio playback with an audio toggle.

Markdown, HTML, quick replies, images, carousels, adaptive cards, code blocks and reasoning or tool call elements.

Flights, hotels, food, retail, orders and receipts, loyalty points, credit cards, balances, charts and product recommendations.

Attach and upload files in the conversation.

Thumbs up and down with optional comments, configurable per channel.

Colors, avatar, icon, title, logo, custom CSS, prebuilt themes, position, size and a Powered by toggle.

Teaser messages with a notification badge.

Language switcher, per language placeholders and example prompts.

Resume after page refresh, starter prompts and idle timeout handling.

Optional hashing of external user IDs, shadow DOM isolation and CSP safe embedding.

Azure, Google, Amazon Polly, IBM Watson, OpenAI, ElevenLabs, Deepgram, Resemble, Murf, Cartesia, Mistral Voxtral, Silma and Gemini, with custom voices and fine controls.

OpenAI, Deepgram, ElevenLabs, Google and Gemini, Azure, Speechmatics, Mistral Voxtral, Silma and a self hosted option.

Agent emotions map to emotion capable voices.

Fast, cost efficient repeated audio with cache management.

Generate and test speech from text in the platform.

WhisperX on GPU: word level timestamps, language detection and who spoke when, on Blits.ai infrastructure.

Photorealistic avatars via Unreal Engine Pixel Streaming with lip synced speech.

Agent emotions drive avatar animation and expressive voice.

Multiple avatar personas, each on its own GPU backed instance.

WebRTC streaming that works through firewalls and NAT.

Agents send payment links and complete transactions in the chat flow.

Stripe, Mollie, Adyen and Qi, selectable per tenant.

Pay by link with success and cancel URLs and expiry.

Hold and later capture, the approval primitive for agent initiated purchases.

Card data is vaulted at the PSP and never stored on the platform.

Signature verified webhooks keep payment status in sync, with multi currency support.

Isolated payment service, tokenization at the gateway, encrypted credentials, audit logging, amount ceilings, idempotency and velocity limits.

LLM judged content checks with admin authored policies plus a sensible platform default.

Curated lexicons for hate speech, self harm and violence, and profanity detection across 25 languages with evasion resistant matching.

Regex rules, quality checks and output sanitisation.

Automatic masking at the gateway with per bot patterns and encryption or redaction modes.

Credit card detection and tokenization in free text chat.

Protect public endpoints against floods and abuse.

Automated conversation evaluations against agents, bots and workflows through the real chat pipeline.

Conversation sets run as one continuous session, with per turn intent notes for the grader.

Deterministic rules and LLM grading with a configurable prompt, selectable model, reasoning and KB evidence.

Pass rate, per turn verdicts, grader reasoning, follow up exchanges, run history and regrading.

Import from JSON with a downloadable template.

Scheduled health checks with deterministic or LLM expectations and email or webhook alerts on failure and recovery.

Exercise the live widget under simulated network and CPU conditions.

Upload audio and compare speech to text providers on word error rate.

Test tool discovery health for external MCP servers.

KPI tiles for interactions, recognition, unique users, satisfaction and sentiment versus the previous period.

By channel, top intents, recognition per engine, NLU performance, untrained questions and system performance.

Turn untrained questions and unexpected answers into new intents from the dashboard.

Calculated statistics, custom dashboard widgets, time ranges and CSV export.

Transcript viewer with export controls and permission gating.

Watch live conversations and take over in real time, voice enabled on telephony.

Thumbs and comments with summaries, filtering and screenshots, plus conversation level CSAT.

Flow statistics, LLM usage statistics and per agent metrics.

Via Amazon, Google, IBM and Microsoft engines.

From a flow block, an agent tool or automatic rules.

Take over from the admin console, including on voice calls.

Salesforce (chat and SOAP), Freshdesk and Zoho SalesIQ.

Configurable per bot with availability checks.

Per bot language list with per language localization of all content.

Detect language and switch mid conversation.

Via Amazon, Google, IBM and Microsoft.

Support for regional dialects and languages, including normalization and region specific voices and models.

Every record and query is scoped to the tenant.

Consent gating, privacy policy link, user data removal, retention controls and sensitive field flags.

Mask user messages and AI data with configurable, testable patterns.

Hash user IDs so people are identified by a pseudonym instead of personal data.

PCI DSS v4.0.1 Level 1 aligned payment architecture.

User audit logs, per task agentic audit trails and tamper evident event logging.

JWT with short lived refresh tokens, brute force protection, email confirmation and password reset.

Microsoft (Azure AD / Entra) and Google SSO.

Multi factor authentication on admin login.

Keys hashed and validated server side, with signed service to service authentication.

Master tenant and subtenant structure; users span multiple tenants and switch between them.

60+ fine grained permissions, custom roles per tenant, per bot roles and view versus manage tiers.

Separate publish permissions for Test and Production.

Users, roles with a permission matrix, bots, API keys and subscription.

Drive conversations from any application, with initialize, message, liveness, erase and analysis endpoints.

Tokens for agents, bots and workflows, each with its own type and endpoint.

Public API for tenant interaction counts.

Run agents programmatically from your own applications.

Kubernetes native deployment to any public or private cloud, with dedicated EU and UAE production regions for data residency.

Local deployment via Docker Compose (MongoDB, PostgreSQL with pgvector).

Routing, streaming proxy, PII masking, card tokenization and rate limiting in front of the platform.

Nightly NLU retraining, tenant lifecycle checks and plan enforcement.

Curated use cases by sector with capabilities and supported channels.

Encrypted bot export and import, plus intents, entities and functions.

Google Cloud project setup for Google based channels.

Produce audio from text on demand.

Built in guide and collapsible navigation with tenant switching.